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ATMOS Energy Gas Bill Assistance

 

Atmos Energy Has Solutions to Manage Past Due Balances

Greenville, Texas – May 26, 2020 – Widespread recommendations to stay home amid the public health emergency have many Americans anxious about balancing unforeseen energy expenses with the desire for a comfortable home. As the country continues to navigate these uncertain times, Atmos Energy reminds customers struggling to pay their monthly natural gas bill that payment options and financial assistance are available. To help those experiencing financial hardship, we have temporarily suspended natural gas disconnections for non-payment and offer payment installment plans. Also, financial help is available through local assistance agencies,” said Jeff Martinez, Atmos Energy vice president of customer service. “We encourage customers who are struggling to contact us. Making a partial payment will help you avoid building up a large balance that will be harder to pay off later.” 

The Low Income Home Energy Assistance Program (LIHEAP) and Atmos Energy’s Sharing the Warmth released additional federal assistance funds due to COVID-19. Sharing the Warmth is a program that leverages the generosity of customer donations with other contributions by Atmos Energy to amplify the amount of assistance offered. Atmos Energy then partners with local agencies to provide program funds to eligible customers. 

Atmos Energy also offers installment plans that spread out payments of the total balance over time. During this time, there are no added charges or fees. To set up an installment plan, visit www.atmosenergy.com, log into the Atmos Energy Account Center, select the Payment Assistance tab, or call the Atmos Energy customer service team 888.286.6700 Monday through Friday between 7 a.m. and 6 p.m. central daylight time. 

Financial assistance is available on a first-come, first-served basis to eligible residential customers through a local energy assistance agency. To locate an agency, visit atmosenergy.com/assistance or call 211. Customers needing solutions to keep up with their monthly natural gas expenses are encouraged to contact Atmos Energy’s customer service team at 888.286.6700 or visit the account center at https://www.atmosenergy.com/accountcenter/logon/login.html. 

About Atmos Energy

Atmos Energy Corporation is the nation’s largest fully-regulated, natural gas-only distributor of safe, clean, efficient, and affordable energy. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities. An S&P 500 company headquartered in Dallas, Atmos Energy serves more than three million distribution customers in over 1,400 communities across eight states and manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas. Find us online at http://www.atmosenergy.comFacebookTwitterInstagram, and YouTube.