CenterPoint Energy encourages customers to utilize payment arrangements, bill assistance during COVID-19.
Houston – July 16, 2020 – CenterPoint Energy helps customers contact the company if they are experiencing financial difficulty and may need payment assistance, arrangements, or extensions during the COVID-19 situation. While CenterPoint Energy has currently suspended natural gas service disconnections, customers are encouraged to call now to avoid a disruption once the suspension ends.
“We remain committed to keeping our customers’ interests and well-being top of mind during the pandemic and ask that they contact us as soon as possible to offer bill payment assistance,” said Tal Centers, vice president of Gas Operations in Texas. “While we have not yet resumed disconnections due to nonpayment, we want to ensure customers have plenty of time to contact us and make arrangements for outstanding balances.”
If you need payment assistance, we encourage you to contact customer service for guidance regarding your area’s payment programs. In many cases of COVID-19, relaxed were qualification guidelines to assist a many as possible.
Customers can visit CenterPointEnergy.com/PaymentAssistance<https://www.centerpointenergy.com/en-us/residential/customer-service/billing-payment/need-help-paying-your-bill?sa=ho> or log into CenterPointEnergy.com/MyAccount<https://extsso.centerpointenergy.com/auth/module.php/core/loginuserpass.php?AuthState=_e4d1cb20ded9c91cddd3313b0e5662efea9a4c6ae4%3Ahttps%3A%2F%2Fextsso.centerpointenergy.com%2Fauth%2Fsaml2%2Fidp%2FSSOService.php%3Fspentityid%3Dv4lkBqX7G%26cookieTime%3D1594824037%26RelayState%3Dhttps%253A%252F%252Fmyaccount.centerpointenergy.com%252FApp%252FMAO%252FMyAccounts.aspx> to request a payment extension or arrangement.
CenterPoint Energy also asks that customers be mindful of scammers targeting utility customers during this time. The company would never call and demand payment over the phone or prepaid debit card to avoid disconnection.