Congressional Hearing On SW Airlines

Congress has been hearing about the December meltdown at Southwest Airlines. A Southwest executive said Thursday the airline is upgrading software to better respond to disruptions such as winter storms. However, the president of the pilots’ union at Southwest says Congress needs to hold the airline accountable and give firm dates for how it will fix a crew-scheduling system that was overwhelmed in December. As a result, Southwest canceled nearly 17,000 flights over the December holidays.