TDEM Launch Call Center To Assist Texans

Governor Greg Abbott announced that the Texas Division of Emergency Management (TDEM), with the Texas Military Department’s assistance, launched a call center to assist Texans, who have limited or no internet access, with completing the State of Texas Assessment Tool (iSTAT).
Texans can call 844-844-3089 between 8:00 am and 8:00 pm seven days a week to submit their disaster damage information. This call center is specifically for Texans who are unable to submit information through the online iSTAT tool.

If needed, a state emergency management professional will visit impacted homes to collect photos and document damage for the validation process.

The state urges Texans to fill out the iSTAT, either online or over the phone if internet access is limited, to help the state identify damages across Texas and support emergency management officials to understand the destruction during the recent severe winter weather event. This data is also needed to provide FEMA information and highlight the need for federal disaster assistance for individuals.

“The information gleaned from the iSTAT will help us advocate for the support and assistance our communities need to recover from the winter storm,” said Governor Abbott. “This call center is available to help Texans without internet access complete this crucial survey.”