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Dept. Of Transportation Investigating Southwest Airlines

After canceling thousands of flights this holiday period, Southwest Airlines is under examination by the U.S. Department of Transportation. The Department will examine whether cancellations were controllable and if Southwest complies with its customer service plan. As a result, Southwest will operate at one-third of its schedule for the next several days. Southwest’s customer service plan includes meal vouchers and hotels available to passengers experiencing significant delays and cancellations.