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Lookout For Text Messaging Scams

Everyone loves a deal, and that includes scammers. Unfortunately, con artists often offer too good to be true discounts in hopes that price-conscious consumers will jump on these “deals” without doing their research. BBB Scam Tracker has recently seen numerous reports of scammers impersonating well-known companies and offering discounts, some of which are COVID-19 themed.

How the Scam Works

You receive a text message from a large, reputable company. The text claims that the company would like to help people out by offering them a fantastic deal due to the pandemic. These range from free or discounted services to gift cards and cash. For example, consumers reported receiving the following text messages using the following statements:

  • “COVID-19 REFUND. VERIZON COMPANY is giving out $950 to all users of our Verizon service. If yes, kindly text your Verizon.”
  • “Due to the pandemic, Hulu is giving everyone a free 1-year subscription to help you stay at home. Get yours here [link].
  • “AT&T, Sorry for the coverage issues. Here’s a little gift: [link].”

Other texts impersonate companies like Walmart, Amazon, Costco, and USPS with the intent of stealing personal information. For example, when you click on the link, you may be prompted to log into a lookalike website that scammers use to get hold of your login ID and password. With that information, scammers can access your accounts and even make purchases using your saved payment methods.

The latest BBB Scam Tracker reports mention Hulu, Netflix, and Verizon, but watch out for scammers impersonating other companies as well.

How to avoid Text Message Scams

Treat messages from unknown senders with caution.

If you receive a message from a number you don’t recognize, be careful. Many companies engage in SMS marketing, but keep in mind that consumers must opt-in to receive notifications. If you haven’t given company permission for texting, it’s probably a scam.

Don’t click on links from strangers.

Scammers often send shortened links that don’t let you see where they lead in the body of their text message. If you click the link, they may direct you to a dangerous website, or you could download malware onto your device.

Confirm deals directly with the company before you accept.

If you hope the deal is legitimate, go to the company’s official website and send them an email or call to inquire. The company can let you know if the contract is actual or not.

Install antivirus software on your computer and mobile devices.

This scam can come from text messages or emails, so make sure all your electronics are protected. Antivirus software can scan for malware and alert you before you open a malicious website link.

Alert the company.

It will help them fight the problem. AT&T and Verizon are asking consumers to forward suspicious messages to 7726 (SPAM).

Learn more about this kind of scam by reading the BBB Tip on phishing scams. Read about a similar con that offers you a discount on your utility bills and scams, mentioning Hulu and Netflix.

If you’ve been the victim of a similar scam, report it to BBB Scam Tracker. Your first-hand experience can help other consumers recognize scammers’ tactics before it’s too late. For more tips on being a savvy consumer or sharing your experience with a business, go to bbb.org.