The Texas Workforce Commission has opened two new call centers and plans to open a third to handle the record-setting number of people who have lost their jobs because of the COVID-19 pandemic.
The commission is also planning on hiring 1000 new people to handle the massive influx of calls. The call centers are open from 7:00 am until 7:00 pm every day. Last week, the centers received 14 million calls, slightly down from 15 million calls the week before. At least 90 percent of people who file for unemployment do so online.